Lost Property Office Opening hours The office is open every day from 08: 00—19:00. Contacting the lost property Office Telephone number: 0844 824 3115 (UK only). If you are calling from outside the UK, please call +44 (0)20 8634 4130 Phone lines are open every day 09:00—17:00. Email: lhr. lostproperty@bagport. co. uk Where to find us We are by the Heathrow Express ticket office near Terminal(航站楼）3. Just follow the signs for “Lost Property” in the underground passageway. We also have an office in Terminal 5 for any items lost here or on a British Airways flight operating from this terminal. Find us near domestic arrivals. Hold baggage(托运行李) enquiries Baggage delivery is the responsibility of each airline. For inquiries relating to hold baggage please contact your airline directly. Items left on aircraft, in airline lounges (候机厅) or on airline buses If anything is left on an aircraft, in an airline lounge or on an airline bus, please contact your airline. However, for Arik Air, Blue One, British Airways, SAS, Swissair, Tap Air Portugal and Virgin Atlantic Airways, please contact lost property above.